My Queue
Triage and resolve issues.
Tickets
My Queue
Tickets currently assigned to you, prioritized by SLA and urgency.
Filters
Priority
Filter by ticket urgency.
Status
Filter by workflow stage.
SLA
Highlight tickets by SLA risk.
My Tickets
| Priority | Status | Subject | Requester | Last Updated | SLA Due | Queue |
|---|---|---|---|---|---|---|
SLA Alerts
2 tickets have breached SLA
HighReview and update customers on next steps.
2m ago
4 tickets breaching within 1 hour
MediumPrioritize responses to avoid SLA penalties.
10m ago
Triage shortcuts
New & unassigned
Quickly assign owners to new tickets so nothing falls through the cracks.
High priority first
Focus on urgent tickets with P0/P1 priority to protect SLAs.
My tickets needing reply
Tickets assigned to you that are waiting on an agent response.
Recently updated
Scan tickets with recent activity to stay in sync with customers and teammates.
Inbox
Primary workspace for support agents to triage incoming tickets, manage assignments and statuses, and monitor SLA health in real time.
Ticket queue
| Ticket ID | Subject | Priority | Status | Requester | Assignee | Created | SLA |
|---|---|---|---|---|---|---|---|
| TCK-1024 | Cannot log in to account | High | New | customer@example.com | Unassigned | 5 min ago | At risk |
| TCK-1023 | Billing discrepancy on last invoice | Medium | Open | ap@acme.io | Alex Rivera | 32 min ago | On track |
| TCK-1022 | Feature request: export reports to CSV | Low | Pending customer | ops@contoso.com | You | 1 hr ago | Paused |
Quick ticket update
Primary workspace for support agents to triage incoming tickets, manage assignments and statuses, and monitor SLA health in real time.
Update ticket status & assignment
Primary workspace for support agents to triage incoming tickets, manage assignments and statuses, and monitor SLA health in real time.